Dear Gideon
I wanted to write to you and the rest of your team to say a big THANK YOU for a job well done and a completely painless experience with the design & fitting of my new kitchen.
I originally came into your shop purely to look at Neff appliances. However Geoff was so helpful and knowledgeable that when he suggested making an appointment for a kitchen quote I thought “why not”! That initial experience was continued and everyone I have met who works at Orchard Kitchens (Geoff, Jess & Oliver) have always been polite, helpful & friendly as well as efficient and knowledgeable.
I had visited a number of kitchen retailers, both large (such as Howdens & Magnet) and small independent firms, such as yourself. Frequently, I found myself being “told” what sort of kitchen I should have and very little in the way of inspiration or enthusiasm to come up with the design that I really wanted. The prices also ranged from the reasonable to the excessive. Inspite of having several initial meetings with you (at no charge) and making many tweeks and changes to the design, I never felt like I was being pushed into something but rather that we were working together to achieve the best result. Even when you thought that the LED lighting would be difficult to achieve you managed to come up with a solution. You managed to combine good design and reasonable pricing and in the process stood head and shoulders above the competition.
Jess has been a great kitchen fitter and delivered a fantastic kitchen with superb attention to detail. Nothing ever seemed too much trouble and he always asked me if there were little details that I might want one way or the other. He worked really hard to get everything perfect even when there were a few hiccups. He is a great asset to your team.
In conclusion I am very happy that I picked your company to design and fit my kitchen. I have a kitchen that I am really delighted with and is exactly how I wanted it to be, even including last minute changes such as the water filter for the Quooker. What is also impressive is that you managed to do all of this within my budget and without breaking the bank. Thank you once again for all your hard work and I will happily recommend you to anyone looking for a new kitchen.
Kind regards
Mark
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